1. Separate a supported answer from a plausible one
A fictional support policy allows refunds within 30 days. A customer asks for a refund 45 days after purchase. The supplied policy says nothing about exceptions. Write a response that distinguishes the known rule from an unknown exception.
| Evidence supplied | What it supports |
|---|---|
| Refund window: 30 days | The request falls outside the stated window |
| Purchase: 45 days ago | 15 days beyond that window |
| No exception policy supplied | No supported promise of an exception |
Check your reasoning
State the documented limit, avoid inventing an exception, and offer to check the missing policy or escalate. A confident refund promise fails grounding even if the prose sounds helpful. Change the scenario by supplying a written exception, then revise the answer and identify the new evidence. This is our exercise for output evaluation, not an issuer sample question.
Concept reference: Anthropic: Associate – Foundations exam guide. The exercise and its synthetic data are by EveryExamPrep.